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Gerald Jones Auto Group Globe icon 4022 Washington Rd Augusta, GA 30907 Gerald Jones Auto Group Phone icon Sales: 706-395-8160     Service: 706-449-0331     Parts: 706-550-6637

Testimonials

Cox A.
Full Star Full Star Full Star Full Star Full Star
3-29-2017
Thanks

Shannon and staffing got this service thing down to the pat my truck runs better than ever thanks again

Lisa S.
Full Star Full Star Full Star Full Star Full Star
3-28-2017
Very professional and extremely accommodating

I can always rely on GJH to provide excellent service in a timely manner. The entire staff is very professional and extremely accommodating. GJH is in a league of their own and I would never take my vehicle anywhere else for service.

Terry O.
Full Star Full Star Full Star Full Star Full Star
3-26-2017
Making you feel special

We like Bill and Ryan being considerate and making you feel special even though they are busy. They were helpful in helping us with features on our Outback that were confusing for us.

Raptor1
Full Star Full Star Full Star Full Star Full Star
3-26-2017
Great experience

I had a great experience at Gerald Jones Ford. I didn't have an appointment but stopped in on my lunch break. They were able to get me in for an oil change and out in less then an hour. Love the new store too. So much better then the previous store and all the staff really made me feel welcome. I even had a chance to test drive a new truck while I waited. No pressure to buy just a great experience. I will definitely buy from Gerald Jones when my lease is up. Thanks Shannon in service.

Tera W.
Full Star Full Star Full Star Full Star Full Star
3-24-2017
Feel special and comfortable

Joe Pretzello was very helpful, polite, and informative about our needs & questions moving through the car buying process! This was a VERY important purchase for our family, our son was getting his first car and Joe went out of his way to make him feel special and comfortable. Robbie Morgan was also very kind and helpful as we finished up the paperwork on our vehicle purchase.

Young D.
Full Star Full Star Full Star Full Star Full Star
3-22-2017
Professional and informative

The sales rep (Alan Wyatt) was very professional and informative. He made me and my family very comfortable and made our car buying experience by far the best one we've ever experienced.

John
Full Star Full Star Full Star Full Star Full Star
3-21-2017
Best experience

I have serviced my cars at several places over the years and I have to say this was by far the best experience I have had. Drew was very helpful and really took the time to go over everything with me. I will defiantly come back and see Drew.

Colleen W.
Full Star Full Star Full Star Full Star Full Star
3-19-2017
Very grateful

I liked that they checked the condition of the current air filter before replacing it. I also like that they give me notice for what upkeep I should be expecting in the near future by telling me what the wear is on things like brakes and tires. It is helpful for budgeting for those expenses rather than being told at the next appointment that I need an expensive repair/service. I am very grateful that they vacuumed and washed the vehicle prior to pick up.

Henry B.
Full Star Full Star Full Star Full Star Full Star
3-15-2017
Organized

First, it was the salesman Mr.Sonny how he worked diligently to accommodate me in all way during the process.Actually, the entire staff and how they were so organized that made the process time short.

Angela M.
Full Star Full Star Full Star Full Star Full Star
3-14-2017
Very friendly

Eric was very friendly, helpful and patient. I had done a lot of research on GJ website and other dealers, as well as an internet search on the vehicle. He was able to answer all of my questions. I had test driven a car in October but was not ready to make a purchase at that time. He stayed in touch via email. I do not like really "pushy" sales and appreciate his more reserved sales approach.

James M.
Full Star Full Star Full Star Full Star Full Star
3-11-2017
very responsive

I initially shopped for a Honda online and the internet sales person was very responsive in getting back to me right away. All of the personnel at Gerald Jones were very helpful but I was most impressed with Mike Kelly and his "can do" attitude. I had an unusual request related to our purchase of a new Accord and he was able to make it happen. I am also most appreciative of the treatment we received from Mark Boyd and his willingness to negotiate a fair price. Donald Tubman was a great help in assisting us with understanding all of the technology in our new vehicle.

Jennie B.
Full Star Full Star Full Star Full Star Full Star
3-7-2017
Outstanding job.

There was a mix-up with my appointment. After speaking to Brien Smith about my options - he came up with a solution that enabled me to get my car fixed while taking the stress off me. He along with Kevin Maskey - made my service experience a lot easier. Also, the customer service that I received was incredible and I couldn't have been more pleased. Brien kept me posted on the status of my car and walked me through the list of services I received. Outstanding job.

Andrew
Full Star Full Star Full Star Full Star Full Star
3-3-2017
No pressure

No pressure from a pushy salesperson. What was agreed to in the pre-sale conservation was satisfied with no attempts to reverse the sale standards.

Narsha G.
Full Star Full Star Full Star Full Star Full Star
2-28-2017
really polite

Everyone was really polite, patient and very attentive to our needs and/or wants. Our salesman (Wade) went over and beyond his due requirement as a salesman to make sure we were happy and left the car lot not with just a car but with the best absolute fit for us. He is the absolute greatest. This was by far The Greatest experience that I have ever had at a car dealership. Gerald Jones Honda is great.

Janice Bradley
Full Star Full Star Full Star Full Star Full Star
12-23-2016
Love this place!

Love this place! Rob is helpful and very caring. He made this process so easy. We are pleased with our car and thrilled with the customer service.

Rebecca
Full Star Full Star Full Star Full Star Full Star
9-22-2016
Great Service

Friendly, fast, professional complementary service on both our new cars. Finished before promised time. Clean and comfortable waiting area also.

Johnnie G.
Full Star Full Star Full Star Full Star Full Star
9-22-2016
Clean

My experience started with a phonecall to the dealer. the person I spoke with was pleasant and worked with my schedule to "get me in" in a timely manner.I was well taken care of from the time I got out of my car until I left. I noticed the restrooms were clean and waiting areas were comfortable.

Melissa
Full Star Full Star Full Star Full Star Full Star
9-28-2016
welcomed

From the first time I walked on the lot i was made to feel welcomed and every time I have been in was greeted by many employees

Michelle Adams M.
Full Star Full Star Full Star Full Star Full Star
9-30-2016
professional

Staff was courteous, professional and didn't try to oversell me. I felt they were honest about what my vehicle needs were.

Christophr W.
Full Star Full Star Full Star Full Star Full Star
9-30-2016
quick check-in

Relatively quick check-in for the service department. The ability to leave my rental car at the dealership. This was very convenient for me. I even filled the gas tank up even though I do not have.